Case Studies

Real engagements. Real numbers.

Every case study here follows the same rule as everything else we do: specific, checkable outcomes — not vague claims. Some are consultancy engagements; one is track record from before K. Harbour & Co. existed, clearly labelled as such.

Global telecoms operator, international B2B division
Partner-Led Growth

£300m in partner-driven revenue, built on CRM and dashboard systems designed from scratch.

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National Build to Rent furnishing supplier
Award-Winning

The story behind a 554-unit national rollout — cross-team alignment that turned delivery into a national design award.

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International payments network, regional marketing role
Regional Expansion

A 300% sales increase delivered through coordinated regional partnerships across Hong Kong, Macau and South Asia.

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Multi-team CRM standardisation, current role
One Shared Source of Truth

Bringing several disconnected teams onto one shared system, with one agreed definition of customer and case data.

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Marketing operations governance, current role
Marketing, Made Operational

Turning ad hoc marketing activity into a governed function, with a shared cadence and a formal handoff to sales.

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Executive reporting & decision-making, current role
Clarity Before Dashboards

A KPI framework and reporting rhythm that shifted leadership meetings from debating numbers to deciding action.

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The K. Harbour & Co. philosophy
Diagnose First. Every Time.

The consistent pattern across an entire career, and the reason this firm exists in its current form.

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